SINFINY SMART TECHNOLOGIES, S.L. is an organization dedicated to providing comprehensive engineering solutions (design and development of machinery and production lines, robotic integration, programming and commissioning of automated systems) and conducting studies of production lines and warehouses.
SINFINY SMART TECHNOLOGIES, S.L. is committed to complying with the requirements specified by its clients and with legal and regulatory requirements, and to continuously improving its Quality Management System and protecting the environment, including pollution prevention and other relevant specific commitments.
Likewise, this document establishes the framework for establishing and reviewing Quality objectives, seeking to achieve the following general objectives:
- Ensure that our product and service quality meets customer needs, listening carefully to their complaints, claims, and suggestions.
- Increase customer satisfaction (needs and expectations) through the effective implementation of the Management System, reducing the number of incidents and their execution and resolution times.
- Continuously improve the Quality Management System and its processes.
- Provide the necessary resources to maintain and continuously improve the effectiveness of the Quality Management System.
- Promote organizational growth.
- Reduce project-related costs by increasing their profitability.
- Meet service deadlines for manufactured and installed products.
- Optimize the organization’s energy consumption, promoting energy reduction and the use of sustainable fuels and energy.
- Optimize the consumption of packaging materials by promoting the use of recycled products.
To this end, the company must strive to:
- Improve coordination between company departments (internal communication).
- Improve staff training.
- Ensure the level of quality offered and the reliability of the work performed.
All of this with the ultimate goal of improving customer service, consolidating the company’s position in the market, and ensuring improved profitability.
In summary, the Management of SINFINY SMART TECHNOLOGIES, S.L. seeks continuous improvement by setting quality objectives and continually reviewing them within the framework established by this document.
The heads of the company’s various departments recognize the authority held by the Quality Manager regarding Quality Policy, as expressly delegated by Management. They also undertake to disseminate the Quality guidelines and objectives formulated by the company’s Management among their department staff. This Quality Policy is also available to interested parties at the facilities and website of SINFINY SMART TECHNOLOGIES, S.L.
Approved by: Management
04/19/2024